Shipping Q&A
Quick answers before you create an online pre-order with FY Express.
Online convenience, final review in store
Ship Online helps you prepare a pre-order and see available retail pricing before visiting us. FY Express still reviews the package, address, carrier rules, customs details, and final price in person before anything is submitted to a carrier.
Is this a final shipping label?
No. The online form creates a pre-order only. It does not print a label, charge payment, or submit the shipment to the carrier.
When do I pay?
You pay in store after our team confirms the package, service, address, customs details, and final price.
Can FY Express adjust my package details?
Yes. If your weight, dimensions, address, declared value, or service selection needs correction, we can adjust it during the in-store review.
What should I bring to the store?
Bring your package and the pre-order reference number shown after checkout. For international shipments, bring accurate item descriptions and values.
How long is the quote valid?
Online quotes are intended to be valid for 48 hours. Carrier surcharges, duties, taxes, remote-area fees, and final review may change the final price.
Why use online plus in-store service?
You save time by entering details before arrival, while still getting human review for carrier restrictions, address quality, customs risk, and final shipment accuracy.