Privacy / Terms

Quote Validity

Online quotes are intended to be valid for 48 hours. Carrier rates, fuel surcharges, remote-area fees, oversize handling, taxes, duties, and customs requirements may change or may need final review. The final payable amount is confirmed by FY Express staff before shipment submission.

Customer Declaration Responsibility

Customers are responsible for honestly and completely declaring all shipment contents, values, batteries, restricted items, customs details, and special handling needs. If a shipment is delayed, returned, seized, destroyed, refused, fined, or charged extra because of inaccurate, incomplete, hidden, or misleading information provided by the customer, the customer is responsible for those results and related costs. Shipping fees are not refundable in cases caused by customer misdeclaration or non-disclosure.

Cancellation, Labels And Pickup

An unsubmitted FY Express draft may be cancelled while it is still eligible. After a carrier order or label is created, cancellation or void eligibility depends on the carrier, service, pickup status and whether the shipment has entered the carrier network. A void request is not complete until FY Express or the carrier confirms it. Pickup fees may still apply when a carrier has accepted or attempted the pickup; Canada Post pickup arrangements require FY Express support.

Refunds, Adjustments And Duties

Approved refunds are returned to the original payment method when practical and may take additional processing time after carrier confirmation. Carrier post-audit adjustments, corrected dimensions or weight, address corrections, fuel or remote-area surcharges, duties, taxes, customs charges, return transportation, chargebacks and other third-party costs remain payable when they apply to the shipment. Unused labels are not automatically refundable unless the carrier accepts the void or refund request.

Business Billing And Disputes

Approved business accounts may pay per order or accumulate confirmed charges for invoicing according to their account terms. An invoice dispute should identify the affected FY Express reference and be raised promptly after receipt. A disputed item remains recorded while FY Express reviews the shipment, carrier charge and payment history. Undisputed amounts remain payable by the invoice due date.

Information We Collect

When you use Ship Online, we collect the details needed to prepare and review your shipment:

• Sender and recipient name, phone, email, and address.
• Package weight, dimensions, declared value, notes, battery declaration, and customs item details when needed.
• Selected carrier service and pre-order reference number.
• For business accounts: company and contact details, account status, permissions, pricing profile, order and billing history, payment status, pickup requests, API access status, and administrator actions affecting the account.
• For Inventory Beta: the sales-export rows you provide, SKU identifiers, quantities, dates, prices or revenue fields, generated inventory summaries, planning actions, reminders, and an optional Full QuantOps early-access request.

How We Use Your Information

We use this information to show shipping quotes, save and manage orders, send confirmations, create records in our carrier system when available, provide verified business pricing and account tools, process payments or invoices, generate Inventory Beta summaries and planning views, follow up on an optional Full QuantOps pilot request, prevent fraud, maintain security logs, and support customer service. We do not sell personal information.

Shipping Assistant Beta

The assistant processes general questions in your browser and does not save a chat transcript. If you ask for tracking, the tracking number is sent to FY Express's tracking endpoint and may be passed to the shipping-platform or carrier systems needed to return the update. Do not enter payment card details, passwords, or other unnecessary sensitive information.

Service Providers And Disclosures

We disclose only the information needed to operate the requested service. This may include carriers and shipping-platform providers for quotes, labels, tracking and pickup; Stripe for card setup and payment; Resend for transactional e-mail; and our website hosting, security and infrastructure providers. These providers process information under their own security and privacy obligations. We may also disclose information where required by law, to investigate fraud or security incidents, or to protect customers, FY Express and the public.

Retention And Deletion

• Unsubmitted online drafts are intended to expire after 48 hours. Operational pre-order records are normally kept for up to 30 days unless the shipment proceeds, a support issue is open, or a longer period is required.
• Inventory Beta uploads, generated summaries, planning actions, reminders, and pilot requests are kept only while needed to deliver the tool, support the business relationship, or resolve a request. Customers may ask FY Express to delete this data when no legal or operational hold applies.
• Business account, shipment, invoice, payment and tax-supporting records may be retained for up to six years from the end of the relevant tax year, or longer where a law, dispute, chargeback, audit or carrier claim requires it.
• Authentication and security records are kept for the period needed to protect accounts, investigate incidents and demonstrate authorized administrative actions. Expired sessions and verification codes are not treated as active credentials.
• Backups may retain a protected copy for a limited recovery cycle after deletion from the active system. Backup copies are not used for ordinary business operations and are removed through the normal backup rotation.

Your Access And Correction Choices

You may ask whether FY Express holds personal information about you, request access to it, correct inaccurate information, or request deletion where retention is not required for shipping, accounting, legal, fraud-prevention or dispute purposes. Business administrators may also request account exports and closure. We may need to verify your identity before completing a request.

Security, Backups And Incidents

FY Express uses access controls, restricted administrator sessions, transport security, payment-provider controls, logging and backups appropriate to the information handled. No system is risk-free. If a breach creates a real risk of significant harm, FY Express will investigate, preserve required records, notify affected people and report to regulators when required.

Local Browser Storage

The form may save an unfinished draft on your own device so you do not lose progress. If you choose "Save my sender details on this device", sender information is also stored locally in your browser for faster future checkout. You can use "Clear saved draft" on the Ship Online page to remove the unfinished order draft from this device.

Privacy Contact And Complaints

FY Express is accountable for the personal information under its control. To update or remove a pre-order, request access or correction, ask for deletion, close a business account, or raise a privacy concern, call 548-332-8090 or email Fengyiexpress@gmail.com with the subject “Privacy Request”. We will respond after verifying the request and explaining any information we must retain.

Our approach follows the PIPEDA fair information principles. Canadian business and tax-supporting records may also be subject to the CRA record-retention rules.